In a perfect world, this wouldn’t happen — but as we all know, life isn’t perfect!

Our stone is ethically sourced in India. It is carefully crated and will next see the light of day when you unpack it. In between, it travels from the quarry to the docks, is loaded into a container, shipped across the high seas for about six weeks, then unloaded in the UK. From there, it reaches us, you purchase it, and we finally arrange transport to you.
During all this movement, the occasional breakage may occur. Unfortunately, replacements are not an option, as these would likely be damaged again in transit. Please remember that most broken flags can still be used for cuts. We — along with every other manufacturer and supplier — recommend allowing at least 10% extra for cuts and breakages (and perhaps the odd piece you might not like the look of!).

Because of this, refunds or replacements will only be issued in exceptional circumstances. However, if there is significant damage (more than 10%), please let us know — we do check — and we will do all we can to resolve the issue. If you’re ordering close to the exact quantity you need, please inform us in advance, and we’ll try to offer ideas or suggestions. We hope you appreciate our honesty and can be a little reasonable in return. “Almost all flags may show small scuff or rub marks during transit; these are typically very minor and will fade shortly after the paving is laid.”

If you notice any damage upon delivery, or suspect that the goods may be damaged, please sign the delivery note as “Damaged on Delivery”. If this is not done, we may be unable to make a successful insurance claim and therefore cannot replace the goods.

If you are unable to check the goods at the time of delivery, please sign the note as “Unchecked”.

Normally, the delivery company delivers orders at any time between 9 a.m. and 5 p.m. (Monday–Friday).
If required, PATIO PAVING can offer special timed delivery services.
The options include:

* Free Flexible Date Delivery
* Specified Date Delivery
* Saturday Deliveries
* Next Day Deliveries (11am Cut Off , Full Packs Only & Mon – Fri, Excluding Bank Holidays)

The availability and pricing of these options vary considerably, but PATIO PAVING will always be able to advise you on the choices available to you. If you are desperate and the 11 a.m. cut-off has passed, or you need a split pack, please phone us as we may still be able to help. Orders placed over the weekend or on public holidays will be collected on the following working day and delivered according to the appropriate selected delivery service.
With timed delivery services, there is a leeway of 30 minutes either side of the specified delivery arrival time. This is set by the delivery networks in accordance with Road Haulage Association rules, and not by PATIO PAVING.

If any of the goods delivered to you by PATIO PAVING are not what you ordered, are damaged, or are of incorrect quantity, you must notify us in writing within 10 days of delivery. Notification after this period will incur no liability whatsoever on the part of PATIO PAVING.

Similarly, if you have not received the goods you ordered within 14 days of the order date, we will have no liability unless notified in writing within 10 days following this 14-day period.

Our only liability in these situations will be to issue a partial or full refund, or to replace the goods in question. Patiopavings.co.uk will not be liable for any loss, damage, or expenses, whether direct, indirect, or consequential, resulting from the above situations or from the use of products purchased on Patiopavings.co.uk.

PLEASE READ THIS DOCUMENT CAREFULLY. BY PURCHASING NATURAL STONE PRODUCTS, YOU CONFIRM YOUR ACCEPTANCE OF THIS DISCLAIMER. IF YOU DO NOT AGREE WITH ANY PART OF THIS DISCLAIMER, YOU MUST NOT PURCHASE ANY NATURAL STONE PRODUCTS.

Natural stones are products of nature. Therefore, variations in colour, pattern, texture, and veining must be accepted. These differences should be considered part of the beauty of natural stone rather than flaws.

The purchaser acknowledges that natural stones vary in colour, pattern, and texture. The actual stone delivered may differ from the sample or pictures shown. Additional stone ordered at a later date may be more expensive and cannot be guaranteed to match the original stone.

All samples are provided to give a general idea of colour variation and veining. Most of our samples are small (e.g., 4×4 or 12×12 inches), and PATIO PAVING does not guarantee or provide full-size samples (16×16, 18×18, 24×24, or any other size) unless special arrangements are made.

The cut-off time for same-day dispatch is 12:00 pm (noon). Orders placed after this time will be dispatched the next working day.

For example, an order placed at 2:00 pm for next-day delivery on Monday will be dispatched on Tuesday for delivery on Wednesday.

We strongly advise against arranging tradespeople or equipment hire until the goods have been delivered, due to potential unforeseen delays. Deliveries are carried out by a third-party delivery company.

While we make every effort to deliver within the estimated timeframe, delivery times are not guaranteed. PATIO PAVING cannot be held responsible for delays beyond our control, and you are not entitled to any compensation.