Refund and Returns Policy

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 (fourteen) working days from the day after you receive your goods.

Should you wish to return your order we are happy to accept the return of the goods within 14 days provided that the condition is as sold and that the material is still in its original packaging. We can only accept a return of the full consignment.

The customer is responsible for arranging for the goods to be returned to our premises at their cost and for ensuring they are suitably packed for transit. If pallets are returned via our courier, the cost of the transportation back to us (usually from £75 per pallet + Vat depending on your location), is still payable by the buyer.

Return address will be to our stock yard. The refund would then be raised on receipt and positive inspection of the material returned. We are unable to accept returns of excess stock/leftovers. We do not cover for consequential loss as a result of any problems associated with a delay in receipt of the goods.